At PetHosting, we take the privacy and security of your personal data very seriously. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our platform, in full compliance with Law No. 18,331 on Personal Data Protection of the Oriental Republic of Uruguay.

1. Information We Collect

To deliver our pet sitting and hosting services securely, we collect the following data:

• Registration and profile data: first and last name, email address, phone number, and profile picture.
• Identity verification documents: identity card (cédula) photos and proof of address voluntarily submitted by carers.
• Pet details: pet name, species, breed, weight, age, medical conditions, special needs, and emergency vet contact info.
• Payment and billing details: bank account information for carer payouts and encrypted transaction history processed via secure payment providers.

2. How We Use Your Data

We process your personal information strictly for the following purposes:

• Enabling matchmaking and trusted bookings between pet owners and verified carers.
• Verifying identity and background for carers to safeguard community trust and pet safety.
• Processing payouts and payments, sending service updates, and providing user support.

3. Data Sharing and Third Parties

PetHosting does not sell or rent personal data to third parties. Data is only shared with essential service providers (such as authorized payment gateways and secure cloud storage infrastructure) or when mandated by Uruguayan law.

4. Security and Storage

We adopt industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. Sensitive identity documents are stored in restricted-access private storage vaults.

5. Your Rights

Under Uruguayan Law No. 18,331, you have the right to access, rectify, update, or request the erasure of your personal data at any time. To exercise these rights, please contact our team via the Help and Support center.

6. Policy Changes

We may update this Privacy Policy from time to time. Any material changes will be published on this page with an updated 'Last Updated' date.

7. Contact

If you have questions or concerns regarding our privacy practices, reach out to us through our Help and Support center.